Last updated: [12/09/2025]

Thank you for shopping with OVA Collection. Each candle is handcrafted in small batches in our Los Angeles studio. Below you will find details about processing and shipping times.

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1. Order Processing Time

All orders are processed within 2–5 business days.
During high-volume periods (holidays, special drops, restocks), processing may take up to 7 business days.

Because our products are handcrafted, slight variations in processing time may occur.

We do not process or ship orders on weekends or U.S. holidays.

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2. Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location and chosen shipping method.

Estimated delivery times:

• United States (Domestic): 3–7 business days

• Express Shipping (if available): 1–3 business days

Please note: delivery times are estimates and may vary due to carrier delays, weather, or seasonal volume.

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3. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number.
Tracking updates may take 24–48 hours to appear.

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4. Shipping Areas

We currently ship within the United States.

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5. Incorrect Shipping Information

Please double-check your shipping address before placing an order.
We are not responsible for:

• Packages delivered to incorrect addresses entered by the customer

• Lost packages due to address errors

If you made a mistake, contact us immediately at hello@ovacollection.com and we will do our best to assist, but changes are not guaranteed once the order is processed.

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6. Lost, Stolen, or Delayed Packages

Once a package is marked Delivered by the carrier, we are unable to replace or refund lost or stolen items.

For missing packages:

• Contact the carrier directly

• Check with neighbors or building staff

• Wait 24–48 hours — sometimes packages show up after a delay

If your package is lost before delivery confirmation, contact us and we will assist with filing a claim.

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7. Damaged Packages

If your order arrives damaged:

Email us within 48 hours at hello@ovacollection.com with:

• Photos of the item

• Photos of the box and shipping materials

• Your order number

We will replace the item or provide store credit if it is no longer available.

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8. Multiple Shipments

If your order contains several items, they may ship separately depending on availability, production schedule, or packaging considerations.

You will receive a tracking number for each shipment.

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9. Shipping Fees

Shipping fees are non-refundable, except in cases where the error was ours (incorrect item sent, damaged item, etc.).

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10. Contact

For all shipping-related questions, contact us:

OVA Collection
Los Angeles, California
📩 hello@ovacollection.com