Refund policy
Last updated: [12/09/2025]
Thank you for choosing OVA Collection. We want you to love your handcrafted candle. If your order isn’t what you expected, we gladly accept returns under the conditions below.
1. Change-of-Mind Returns
If you are not fully satisfied with your purchase, you may return it for a refund within 14 days of delivery.
To qualify for a return, the item must be:
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New
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Unused (wick unburned)
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Unopened or in original packaging
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In the same condition in which it was received
Because our products are handcrafted and limited edition, we cannot accept returns of used or opened candles.
Customers are responsible for the cost of return shipping.
To request a return, please contact:
📩 hello@ovacollection.com
2. Damaged or Incorrect Items
If your item arrives damaged or incorrect, we will replace it at no cost to you.
Email us within 48 hours of delivery with:
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Your order number
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Photos of the damaged/incorrect item
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Photos of the packaging (if available)
If the item is out of stock, we will issue a refund or store credit.
3. Conditions for Non-Returnable Items
We cannot accept returns for:
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Used candles
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Items without original packaging
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Custom or personalized pieces
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Limited-edition drops once opened
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Sale or promotional items
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Gift cards
4. Refunds
Once your return is received and inspected, we will notify you of approval or denial.
Approved refunds will be issued to the original payment method.
Processing time: 5–10 business days, depending on your bank.
Shipping fees are non-refundable.
5. Return Shipping Responsibility
For change-of-mind returns:
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The customer pays for return postage
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We recommend using a trackable shipping service
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We are not responsible for lost return packages
6. Order Cancellations
Orders may be canceled within 3 hours of purchase if not yet processed.
After processing begins, cancellations are not guaranteed.
7. Contact Us
For any questions:
OVA Collection
Los Angeles, California
📩 hello@ovacollection.com
Inside our Los Angeles Studio